Airport
For Domestic Flights: Passengers will be met at the baggage carousel by their chauffeur unless otherwise specified by the booker. For International Flights: Passengers will be met outside of customs by their chauffeur unless otherwise specified by the booker. In the event that the Passenger does not see their chauffeur, please call 1-786-442-0975 or 1-561-809-9292 and we will assist immediately to coordinate the pickup.
Seaport Pick-Ups
Once passengers have exited the cruise ship they must call 1-786-442-0975 or 1-561-809-9292 with their location, their chauffeur will be directed to their location.
Fixed Base Operation (FBO)
Passengers will be met on the tarmac by their chauffeur unless prohibited by the FBO. If prohibited, passengers will be met in the lobby.
Wait time
Wait time maybe incurred if no passenger contact is made within the standard grace period. The booker will be notified. Built in grace periods are included in the rate provided and are as follows: Airport International Arrivals: 60 minutes; Airport Domestic Arrivals: 30 minutes; Seaports: 60 minutes; FBO: 30 minutes; Hotel, Landmarks, Home, Business & Other Addresses: 15 minutes.
Additional Stops on Point to Point Services
Any stops within a 10 mile radius from the planned trip route will incur the following additional charge: $20 for a sedan, $25 for an SUV, $30 Limousine or Van. The stop fee is based on up to 30 minutes of stop time. Any stops beyond a 10 mile radius from the planned trip route will incur the following additional charge: $45 for a sedan, $55 for an SUV, $60 Limousine or Van. The stop fee is based on up to 30 minutes of stop time.
Holiday Rates
Rates will be 30% higher for New Year’s Eve & Day, Christmas Eve & Day, and Thanksgiving Day.
No Show Policy
All vehicles will be billed for the full amount, plus tolls, parking & all other miscellaneous fees (i.e. extra services).
Hourly Reservations
Hourly vehicle minimums are listed as the following: Sedans & SUV's: (3) hour minimum, if the ride exceeds the minimum additional charges will be charged in increments of 30 minutes; Vans: (4) hour minimum, if the ride exceeds the minimum additional charges will be charged in increments of (60 minutes); Limousines: (3) hour minimum, if the ride exceeds the minimum additional charges will be charged in increments of (60 minutes).
Cancellation Policy with no charges incurred
When the booker fails to cancel their reservation within the allotted time, then the following will occur. The reservation will be billed for the full amount, plus tolls, parking & all other miscellaneous fees (i.e. extra services). This includes all vehicle types. Cancellation Vehicle Timeframes: luxury Sedans and luxury SUV’s (6) hours prior to the scheduled pickup time; luxury Van’s (24) hours prior to the scheduled pickup time; luxury VIP sedan (24) hours prior to the scheduled pickup time.
Conduct of Passengers
No alcohol consumed by anyone under the age of 21 is permitted in the vehicle; smoking and drug use is prohibited; alcohol consumption in the following vehicle types is prohibited: Sedan and SUV; violation will result in immediate termination of the trip with no refunds and applicable fees added.
Credit / Debit Card Policy
On the Move Miami reserves the right, in its sole discretion, to seek a Credit/Debit Card authorization hold in excess of the estimated charges. During this time THESE FUNDS MAY NOT BE AVAILABLE FOR USE. A different payment type can be use upon ride completion. If a different payment type is used, the credit or debit card reserving the reservation will be reversed. NOTE: The card holder’s bank may take time to post it back to the account. The prices above are estimates only and do not include parking and tolls. Final charges for the trip are determined upon ride completion.
Gratuity
The payment of gratuity is completely discretionary and may be increased, decreased or eliminated entirely.
Other Charges
The passenger or booker will be notified immediately if the following fees are incurred: Vehicle Clean Up Fee: All vehicles requiring excessive cleaning will incur the following charges: $250 for Sedan, SUV, Van and Limousine; all other vehicles will be $250 or more depending on the severity. Damage Fee: If the passenger damage the vehicle, the passenger or booker will be responsible for all cost to repair the vehicle. The prices above are estimates only and do not include parking and tolls. Final charges for the trip are determined upon ride completion.
Personal Property
On the Move Miami is not responsible for any damage(s) to personal items left in the vehicle. In the event that lost items are found, On the Move Miami will attempt to return the item(s) in a timely manner at the owner’s expense.
Child Seat Disclaimer
On the Move Miami assumes no responsibility for any injury, or damages suffered by the user. As such, this device must be installed by the user only. Chauffeurs are neither authorized nor certified to install this device. For information on how to properly install this device, please refer to the instruction manual.
